The buyer is responsible for choosing the model and the accessories which are suitable according to the ages of the children who are going to use the playhouse. Routine inspections, preventive maintenance and installation supervision are responsibility of the buyer and / or the owner, and they are recommended to ensure a play atmosphere, free of risk and injuries.
SmartPlayhouse playhouses have a two-years warranty from the date of purchase, which includes the structure and all its accessories, including lighting, flooring, etc.
All the SmartPlayhouse playhouses are made by order. Each house is assembled, inspected and packed properly before leaving our factory to insure that it arrives in perfect condition at its destination.
SmartPlayhouse does not accept any returns unless there is a manufacturing defect, or any substantial damage occurred during the transport. Even in these cases the incident can usually be resolved by sending a replacement part, free of charge.
We ask you to inspect the product carefully when you receive it and inform us immediately of any irregularities, even visually, on the delivery note that the carrier has to sign. If it is determined that the damage is irreparable (and has been done before delivery), we will replace the product.