FAQ | garden playhouses | children’s playhouses | SmartPlayHouse.com

What are the recommended ages?

In general we recommend our playhouses for children between 2 and 10. However, imagination and play habits are different for each child.
The indoor playhouses SmartPlayhouse (INDOOR) are recommended for children between 2 and 6, while the outdoor playhouses are suitable for children over3.
 

How can I personalize the playhouse?

You can personalize the playhouse by changing its distribution and the furniture. The advantage of our playhouses is that they last for many years, so the inside and the decoration can be modified according to the tastes and favorite activities of the children while they grow up.

 

And when the children get older?

When the children get older and the playhouse gets too small, you can keep the house temporarily until another child can use it, because it is easy to take down and to store. However, as the houses are of different unique designs, they can be kept in the garden as an ornament. Furthermore, it is likely that the "not so old " keep so many good memories of their experiences they have lived in the house so they want to keep it in the garden.

Can the playhouses be bigger than those in the catalogue?

SmartPlayhouse can make bigger houses on special orders. However, we prefer not to build any panels more than 2.4 meters long. For more information about making non-tailor-made houses, please contact us ++34 935 805 000 or sent a e-mail  info@smartplayhouse.com.

We do not know what model or size to choose. "Can you advise us?

In SmartPlayhouse we will be happy to answer any of your questions

How do the windows and the doors open ?

SmartPlayhouse houses dispose of fixed windows and windows which open and close. All openings have rubber seals to secure permanent protection against air and water. The doors have a knob inside as well as outside and also magnets that ensure that the door remains closed. The door always opens outward and the windows inward.

Are the playhouses SmartPlayhouse waterproof?

Of course! Once put up, the inside is dry even in bad weather condition, like a real house. Everything we have inside is dry, even if the water flows on the ground as the house is risen above the ground.
Unlike other playhouses, the doors and windows of SmartPlayhouse playhouse are sealed and do not let neither rain nor wind in.

What kind of maintenance do the playhouses require?

SmartPlayhouse recommends to clean all the surfaces once or twice a year with a neutral detergent.
Models with wood on the outside will require painting approx. every two years, depending on the weather and the sun exposure. For the wood we recommend open pore water lasure which maintains the hygroscopic equilibrium of the wood.

Are the windows secure?

The  windows are acrylic, which is an organic material which does not splinter or break like glass and has a great impact resistance.

Is the floor soft?

The floor of the house is of wood with a grey phenolic clad and a non-slip strip. It is not soft but neither is it as hard as a ceramic floor. You can wash it with water and it is very resistant to wearing away.
Soft natural carpet flooring, A very high-end carpet from the InterfaceFLOOR, and designed for public concurrence (included in US)

Can it be locked?

In principle it cannot be locked, because the key lock is optional (not available in USA). If requested, it only works from the outside.

Can the children be locked in?

No, they cannot. The door of the playhouse SmartPlayhouse is always opened from the outside. In addition, the door opens outwards to prevent it from being locked inside.

Is there electricity in the houses ? Are there plugs and interior lighting?

SmartPlayhouse playhouses are provided with a plan for an electrical installation, but not a complete electrification.
You can personalize your playhouse as you like but we recommend that a qualified electrician does the work for you. Optionally, you can buy a complete set of interior lighting which we recommend you to do when you order the house to make the putting up easier.

Is it hot inside?

As in any home, it mostly depends on the local climate and the sun exposure. The playhouses SmartPlayhouse have a layer of insulation in the roof, which prevents the summer sun from overheating the house. However, we recommend that the house is somewhat protected from the sun, especially in very warm areas so that the children can also play outside on sunny days.

Can my playhouse be moved to a different spot?

SmartPlayhouse playhouses can be taking down and put up again.

INDOOR and MINI models and can be moved without being taken down, but we advise you to do it among four people.

Can I put up the playhouse on any surface or does it need special pavement?

SmartPlayhouse playhouses allow installation on both natural ground and on pavement.
We provide height-adjustable suports, so can be placed both on ground or hard pavement.

Do you need a concrete base for the playhouse?

It is not necessary. SmartPlayhouse garden houses can be placed on a floor or directly on the ground, even if it has a little slope.
When placed on a paved floor, height-adjustable legs are provided which separates the house from the ground.
When the house is on the ground or on a lawn, SmartPlayhouse can provide you with a practical system of wooden bars and foundations, to level the house.

Is the product we receive a kit?

Yes, our products are sent pre-assembled as a kit. The set up is very simple because SmartPlayhouse playhouses have glass, windows and doors set in at the factory. Hence you only have to put the pieces together, and do not have to do the repetitive task of placing windows, hinges, etc.

Do SmartPlayhouse playhouses include installation instructions?

Yes, they do. The installation instructions included in the kit are very detailed. You also have the option to see the assembly process in the videos you can find on our YouTube channel.

Do we need an experienced installer to put up the house?

In most cases you only need two people with some experience in DIY. For the indoor playhouse the assembly is very simple and no experience is needed.
To set up small and medium playhouses, two people will do, but for the bigger models we recommend to do it between three people or ask for professional help.
Ask us about our assembly service.

Who could I contact in case I need help with the installation?

At SmartPlayhouse we are more than happy to help you. Please call us at +34 935 805 000 or send a e-mail  info@smartplayhouse.com

What tools do we need for the installation?

For indoor playhouses, you need a flat or a Phillips screwdriver PZ2.
To put up the outdoor playhouses you also need these tools:
-A garden shovel (if the ground is soft)
-Scissor
-A water level
-A Phillips screwdriver, preferrably with battery
-A ladder (a small one for the one storey models and a longer one for the two-storey models)
SmartPlayhouse supplies all the screws, washers, etc. Also the caulk gun cartridge for waterproofing.

How long does it take to install a playhouse?

For people with a little DIY experience we can give these approximate times:
For indoor houses, about thirty minutes should be enough.
For small and medium outdoor playhouses (MINI and JUNIOR), it takes about three hours if the house is placed on a flat pavement and four hours if it stands on grass or on the ground and has lightning.
For bigger houses you will need a whole morning, between five and six hours.


How much does it cost if a professional team was to set up the playhouse?

The cost depends on the model and on the area where it is to be installed.
Please contact us for a cost estimation at 93 580 5000 or send a
e-mail  info@smartplayhouse.com.

Can SmartPlayhouse playhouses be assembled and disassembled?

The playhouses can be disassembled and assembled again. The sealing profile (in Kyoto model) has to be cut with a cutter and the newly assembled playhouse has to be sealed again.

How can we buy it?

When you order the playhouse, you will receive a budget which details the total cost, and where appropriate, the assembly cost.

Payment Method

You pay 50% of the bill when you place your order and the remaining 50% when you receive the playhouse.

The first payment can be made by a bank transfer or a nominative cheque. The second payment can be made either in cash o by cheque.

How I can know what is standard and what is optional?

In the description of each product it is indicated which elements are standard, optional and the price of the optional  items of services.
Please don’t hesitate to contact us with any questions you might have or if you require more information.

What is the delivery time?

The delivery time can vary between four and eight weeks This will depend on the chosen model.
When you order a playhouse or ask for an estimate, you will be informed of the delivery date.


 

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